Refund and Returns Policy
Overview
Our refund and returns policy includes specific eligibility for refunds under defined scenarios. Key refund conditions are based on package status and delivery timelines, with additional terms for returns and exchanges to ensure clarity for both parties.
Eligibility for Refunds
- Full refund is available if your package is lost during transit.
- Full refund is provided if items are damaged upon receipt, provided the damage is not caused by improper use after delivery.
- Full refund is offered if there is no delivery within 35 days from the date of purchase.
To qualify for any refund, you must provide valid proof of purchase (such as a receipt, order confirmation email, or transaction record).
Non-Refundable Items
Certain goods are exempt from refunds regardless of the above conditions:
- Perishable items (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Downloadable software products
- Some health and personal care items
Sale Items & Partial Refunds
- Only regular-priced items are eligible for the above refund conditions. Sale items cannot be refunded.
- Partial refunds may be granted for non-defective items returned in used condition, with the refund amount determined by the item’s current state (e.g., wear and tear, missing non-essential parts).
Refund Processing
- Once your refund request is submitted with the required proof, we will inspect and verify the claim within a reasonable timeframe.
- You will receive an email notification to confirm the approval or rejection of your refund.
- Approved refunds will be processed and credited to your original payment method within 7 business days of approval.
Late or Missing Refunds
- If you haven’t received your refund after the 7-business-day processing period, first check your bank account or payment platform for potential processing delays.
- Contact your credit card company or bank to confirm if the refund is pending posting (processing times vary by financial institution).
- If the refund still hasn’t arrived after verifying with your financial provider, contact us at yzejian1@gmail.com for further assistance.
Exchanges
We only replace items if they are defective or damaged (covered under the “refund if items damaged” policy). To exchange for the same item:
- Send an email to yzejian1@gmail.com to notify us of the exchange request, including your order number and photos of the damaged item (if applicable).
- Mail the damaged item to: [Follow your original shipping address for return delivery] (i.e., return the item to the same address from which it was shipped to you).
- You are responsible for return shipping costs, which are non-refundable.
Shipping Returns
- For returns related to eligible refund conditions (e.g., damaged items), mail your item to: [Follow your original shipping address for return delivery].
- You bear the cost of return shipping, and these costs will be deducted from your refund if applicable.
- For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of returned items.
Need Help?
Contact us at yzejian1@gmail.com for questions or support related to refunds, returns, or exchanges. We aim to respond to all inquiries within 2-3 business days.
